The Customer and Legislative Services Department oversees Customer Service and Administration, Legislative Services and Purchasing.
The Customer Service Division oversees the operation and continuous improvement of customer care, ensuring the delivery of professional customer service to the Town's stakeholders. This division encourages individual commitment and growth, fosters teamwork and recognizes the importance of excellent customer relationships.
Legislative Services handles a variety of duties, the majority of which are statutory in nature as prescribed by several legislative mechanisms such as the Municipal Act; Vital Statistics Act; Freedom of Information & Protection of Privacy Act; and the Municipal Elections Act.
The Purchasing Division ensures that the municipality obtains the best value for their purchases, combined with fair and equitable access to all service providers in accordance with the Town's Purchasing By-law.
The Customer and Legislative Services Department can be reached at: 905-727-3123 ext. 4771.