Please find below frequently asked questions. For any other questions, please contact the Town of Aurora directly.

ArrowWho do I speak to about garbage and recycling pickup?
ArrowWhen is the recyclable metals ("white goods") pickup?
ArrowHow do I dispose of a large item for garbage pickup (i.e. couch, mattress, etc.)?
ArrowHow do I dispose of old tires?
ArrowWhere can I dispose of environmentally-sensitive materials (i.e. paint, solvents, chemicals etc.)?
ArrowWhen does yard waste pickup take place?
ArrowI missed yard waste pickup. Is there a facility where I can dispose of my yard waste?
ArrowWhere can I purchase a composter?
ArrowI've just moved to Aurora. Where can I take my cardboard boxes?
ArrowWhat can I put in my blue box?
ArrowWhat cannot be recycled in my blue box?
ArrowMy blue box is damaged/unusable. Can I obtain a replacement box?
ArrowHow do I dispose of patio stones, concrete steps and wood fencing?
ArrowWho should I call before I dig?
ArrowDoes the Town pick up dead animals on the roadway?
ArrowDoes the Town of Aurora have a local transit service?
ArrowWho do I call when my hot water is brown in colour and I have a rental hot water tank?
ArrowHow do I get a building permit for my home project?
ArrowI am installing a fence on the property line. My neighbour refuses to help me with the cost. What can I do about this?
ArrowDo I need a permit to widen my driveway?
ArrowWho do I speak to about my water/wastewater bill?
ArrowWho do I speak to about my property taxes?
ArrowWho do I speak to about my water/wastewater service connection?
ArrowWhere are the outdoor skating rinks?
ArrowDoes Aurora have any outdoor water parks?
ArrowHow do I book a squash court?
ArrowWhen will the Parks and Recreation Guide be available?
ArrowHow do I obtain a Client Barcode and Account PIN # for the Tele-PLAY Program Registration System?
ArrowWho do I speak to about booking ice time?
ArrowWho do I speak to about trees/parks?
ArrowWho is responsible for road-related signs (i.e. traffic signs, 911 signs, regulatory/warning signs, street name signs)?
ArrowWho is responsible for traffic lights in the Town of Aurora?
ArrowWho is responsible for street sweeping in new subdivisions?
ArrowWho can I contact for information on subdivision assumptions?
ArrowWho can I contact regarding lot grading inquiries or concerns?
ArrowDoes the Town have a Commissioner for taking affidavits?
ArrowHow do I make a delegation to Council?
ArrowHow do I apply to become a Committee member?


Who do I speak to about garbage and recycling pickup?
Please contact the Town of Aurora's Infrastructure & Environmental Services Department at 905-727-3123, ext. 3447.

When is the recyclable metals ("white goods") pickup?
Recyclable metals include refrigerators, freezers, stoves, washers, dryers, hot water tanks, swing sets, barbeques (except propane tanks), bath tubs and other recyclable scrap metal. Residents are asked to contact our contractor Turtle Island Recycling Ltd. external link at 1-866-421-5625 or 905-713-0005 to arrange for a pick up. Residents may also dispose of recyclable metals at our Infrastructure and Environmental Services Operations Yard from 8:30 a.m. to 4:30 p.m. from Monday to Friday. Please remove all doors from all used appliances.

Please note: Refrigerant must be removed and the corresponding appliance should be tagged in accordance with current Provincial Legislation. A CFC removal fee of $20.00 per unit will only be charged for those appliances containing CFC refrigerants, such as refrigerators, freezers, air conditioners and dehumidifers at York Region Drop-off Depots. York Region will accept metal appliances without CFC's (or those displaying an approved CFC removal sticker) free of charge.

How do I dispose of a large item for garbage pickup (i.e. couch, mattress, etc.)?
These items may be put out to the curb by 7:00 a.m. on your regular garbage day (6:00 a.m. on Yonge Street and Industrial Parkway). Residents are encouraged however, to think green and call a local charity, organization or reuse store, or to advertise items for sale, before putting them out with the regular garbage.

How do I dispose of old tires?
Tires will not be collected. Residents may dispose of tires at the Georgina Waste Transfer Station external link or the McCleary Court Community Environmental Centre external link in Vaughan.

Where can I dispose of environmentally-sensitive materials (i.e. paint, solvents, chemicals etc.)?
Environmentally-sensitive material may be disposed of at the East Gwillimbury Household Hazardous Waste and Recycling Depot external link or at the Georgina Waste Transfer Station external link. Please call 905-895-1200 ext. 3032, 3038 or 3039 for further information.

When does yard waste pickup take place?
Yard waste is collected from April to December inclusive. Materials collected include leaves, shrubs, branches (not exceeding 4 inches/100mm in diameter which should be bundled in lengths not greater than 4 feet and not heavier than 50 lbs/23 kg.), weeds, garden plants and flowers, but does not include grass clippings, stumps/root balls, food, kitchen waste, fruits/vegetables, including pumpkins.

I missed yard waste pickup. Is there a facility where I can dispose of my yard waste?
Residents may dispose of yard waste free of charge at the Public Yard Waste Drop-off Facility at Miller Waste Systems external link in Richmond Hill, and at the Georgina Waste Transfer Station external link. Please note: The York Region Waste Management Centre at 100 Garfield Wright Boulevard, East Gwillimbury, no longer accepts yard waste. If you require further information, please call York Region at 905-895-1200.

Where can I purchase a composter?
To purchase a composter, please contact York Region external link at 1-877-464-9675 or 905-895-1200. You may also check local hardware stores for availability.

I've just moved to Aurora. Where can I take my cardboard boxes?
Cardboard boxes must be broken down into 2' x 2' sections and in bundles no larger than 1 foot (cut or flattened) and put out with your recycling on your scheduled pickup day. If you have large quantities of cardboard, please drop them off at the East Gwillimbury Household Hazardous Waste and Recycling Depot external link, the Georgina Waste Transfer Station external link or the McCleary Court Community Environmental Centre external link.

What can I put in my blue box?
Many items can be recycled in your blue box. Please refer to our guidelines for recycling paper products, corrugated cardboard, beverage cartons, metal, plastic and glass. Please remember to combine recyclables into one blue box - sorting is not required.

What cannot be recycled in my blue box?
Paper backed foil (lids from take-out food), foil laminates (potato chip bags), plastic bags or plastic film wrap, wax paper, bubble wrap, styrofoam, foam egg trays, lawn furniture, garden hose, plastic toys, motor oil, transmission/brake fluid bottles, glass cookware, light bulbs, window glass, mirror glass, drinking glasses or ceramics, coat hangers, pots, pans, kitchen utensils, batteries, straws and hard cover books. For more information, please refer to our What Goes Where? Tool.

My blue box is damaged/unusable. Can I obtain a replacement box?
Blue boxes are available at the Infrastructure and Environmental Services OperationsYard at 9 Scanlon Court external link, and at the Aurora Town Hall at 1 Municipal Drive external link. Residents must bring in their damaged blue box in exchange for another one as the Town recycles the unusable blue boxes. Also, additional blue boxes are available for sale at both locations for a cost of $9.00 each (taxes included).

How do I dispose of patio stones, concrete steps and wood fencing?
These items are considered building/construction materials and our Waste Collection Services contractor will not pick them up. Please take these items to the Georgina Waste Transfer Station external link or the McCleary Court Community Environmental Centre external link.

Who should I call before I dig?
The Town of Aurora's Infrastructure & Environmental Services Department will mark the water/sewer services for residents free of charge. Please call the Infrastructure & Environmental Services Department at 905-727-3123, ext. 3443 to arrange for a stakeout at least five working days prior to digging. Other utilities should be contacted separately. For more information, you may also visit www.on1call.com external link.

Does the Town pick up dead animals on the roadway?
The Town of Aurora is responsible for the collection of both dead domestic (i.e. dogs and cats) and non-domestic (i.e. wildlife) animals from the Town's right of way only. Although the Town endeavours to collect dead animals as quickly as possible, collection may be delayed due to resource availability. Your patience and co-operation is greatly appreciated. For service or further information, please call the Town's By-law Services Department at 905-727-3123, ext. 4240.

The Town of Aurora does not collect dead animals from private property, provide disposal services, or tend to wounded or sick animals. Please call the Ontario Society for the Prevention of Cruelty to Animals (OSPCA) at 905-898-7122 or the Ministry of Natural Resources at 905-713-7400 for direction and assistance.

Does the Town of Aurora have a local transit service?
Yes. For more regarding this service, please contact York Region Transit external link.

Who do I call when my hot water is brown in colour and I have a rental hot water tank? 
Maintenance concerns regarding rental hot water tanks should be brought to the attention of the service provider, i.e. Enbridge Home Services, 1-800-266-3939. Information on any procedures that will remedy the discolouration problems can be obtained through their office.

How do I get a building permit for my home project?
Call the Building Department at 905-727-3123, ext. 4388, 4390 or 4394, or come in and visit our department located on the third floor of the Town Hall.

I am installing a fence on the property line. My neighbour refuses to help me with the cost. What can I do about this?
There is a by-law to apportion the cost of division fences. Please contact Building Administration or By-law Enforcement for a copy of by-law 4368-02.P.

Do I need a permit to widen my driveway?
Yes, a permit is required if you are widening the curb or extending the culvert. Please contact the Infrastructure & Environmental Services Department at 905-727-3123, ext. 3443 for permit information. In addition, prior to widening your driveway, you must contact the Building Department at 905-727-3123, ext. 4389, 4390 or 4394, to ensure compliance with the requirements of the Town’s By-law regulating driveway widths.

Who do I speak to about my water/wastewater bill?
For information pertaining to your water/wastewater billing, please contact the Corporate & Financial Services Department at 905-726-4747.

Who do I speak to about my property taxes?
For information pertaining to your property tax account, please contact the Corporate & Financial Services Department at 905-726-4747.

Who do I speak to about my water/wastewater service connection?
If you wish information or to connect/disconnect to the Town's water/wastewater services, please contact the Infrastructure & Environmental Services Department at 905-727-3123 ext. 3452.

Where are the outdoor skating rinks?
The Town of Aurora currently operates and maintains four large outdoor skating rinks. The rinks are located in Ada Johnson Park, Confederation Park, Machell Park and Town Park. Construction, success and longevity of these rinks is entirely weather-permitting. Rinks have opened in the past as early as mid-December, however, typical winters will see the rinks open only during the months of January and February. all four rinks are lighted and operate until 11 p.m. nightly. Please contact the Town of Aurora, Department of Parks and Recreation Services staff for all questions related to Town-operated skating rinks at 905-727-3123 ext. 3233.

Does Aurora have any outdoor water parks?
Cool off during the warm summer months at one of the two children's splash pads in town. One splash pad is located at Town Park and the other is located at Ada Johnson Park. The splash pads feature tumbling buckets of water and several ground jets for a variety of water play activities on a rubber safety surface. Adjacent amenities include a large playground and open grass play fields at both parks. At Town Park, you will also find mature shade trees and washroom facilities. Both locations have parking available. The splash pads are open, weather-permitting, from mid-June through to early September. Hours of operation are 9 a.m. to 9 p.m. Timely information will be provided on the Noticeboard section of the Era Banner newspaper, or contact the Town of Aurora's Parks and Recreation Services Department at 905-727-3123 ext. 3233. Please note: The splash pads are not supervised by Town staff.

How do I book a squash court?
There are four squash courts available for booking at the Aurora Family Leisure Complex. These are available to both the Club Aurora Fitness Centre members as well as non-members. To book a squash court, please call 905-841-PLAY.

When will the Parks and Recreation Guide be available?
The Town of Aurora's Parks and Recreation Guide is produced 3 times per year. The guides are distributed in the Era Banner newspaper or are available for pick up at the Aurora Family Leisure Complex, Stronach Aurora Recreation Complex or can be viewed on this website.

How do I obtain a Client Barcode and Account PIN # for the Tele-PLAY Program Registration System?
In order to use Tele-PLAY, the telephone registration system, you will need to have your Client Barcode and Account PIN #.  If this is the first time you are registering for a program in Aurora, just stop by the Aurora Family Leisure Complex or the Aurora Recreation Complex and our reception staff can set up both you and your family with the necessary codes. If you have registered in the past, you should already have a barcode and pin # assigned to you. If you have misplaced your numbers, please call 905-841-PLAY or 905-726-4770 and we will be happy to assist you.

Who do I speak to about booking ice time?
The Town of Aurora Bookings Administrator can be reached at 905-726-4754.

Who do I speak to about trees/parks?
Please contact our Parks Division at 905-727-3123, at ext. 3233.

Who is responsible for road-related signs (i.e. traffic signs, 911 signs, regulatory/warning signs, street name signs)?
The Infrastructure and Environmental Services Department (formerly Public Works) is responsible for all signs. For questions or concerns regarding Town signs, please contact the Infrastructure and Environmental Services Operations division at 905-727-3123 ext. 3449.

Who is responsible for traffic lights in the Town of Aurora?
The Infrastructure and Environmental Services Department (formerly Public Works) is responsible for all traffic lights. For questions or concerns regarding Town traffic lights, please contact the Infrastructure and Environmental Services Engineering services division at 905-727-3123 ext. 4374.

Who is responsible for street sweeping in new subdivisions?
Until the subdivision is assumed by the Town, the developer is responsible for keeping streets clean. For all assumed roads, please contact the Infrastructure and Environmental Services Operations division at 905-727-3123 ext. 3449.

Who can I contact for information on subdivision assumptions?
You may contact the Infrastructure and Environmental Services Department at 905-727-3123 ext. 4381 or ext. 4370.

Who can I contact regarding lot grading inquiries or concerns?
Please contact the Infrastructure and Environmental Services Department at 905-727-3123 ext. 4380.

Does the Town have a Commissioner for taking affidavits?
Yes, the Town of Aurora offers the service of a Commissioner but not a Notary Public. Please contact Cindy Maher, Deputy Clerk/ Manager of Administration at 905-727-3123 ext. 4224 to discuss your requirements.

How do I make a delegation to Council?
Please visit our Delegation Process page. For more information pertaining to making a delegation to Council, please contact councilsecretariatstaff@aurora.ca

How do I apply to become a Committee member?
Please visit our Committees, Boards, and Delegations page. For information pertaining to making an application to become a Committee member, please contact councilsecretariatstaff@aurora.ca


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